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Manager in Training (MIT)

A Day in the Life
As an MIT, you’ll lead and cheer your team on to successful results each day. . You’ll be developed and challenged to drive sales and learn all aspects of the business.  As one of the leaders in the store, you innately know our brand and your customer, and understand that our success rests with his/her perception. With the rest of the leadership team, you’ll work to ensure profitability, beauty, collaboration, and outstanding service.

What We’re Looking for
An MIT who can inspire a team to love where they work. Our ideal candidate will share our passion for surfing, skateboarding, the beach, fashion and knock you off your feet customer service. We want you to be excited and informed about the lifestyle, trends and the continuously expanding industry that we operate in. As a MIT we need a natural planner and organizer who’s conscious of his/her surroundings. A successful MIT will be able to connect the dots between people, process and presentation to create a store environment that surprises and delights our customers each time they walk through our doors.

Must Haves
  •  Retail know-how, with hands-on experience in a senior sales or light leadership position
  •  Warmth and enthusiasm
  •  A strong voice and an open mind to problem solving
  •  The ability to communicate strategically, as well as train, coach and give straightforward feedback
  •  The proven ability to meet and exceed sales goals
  •  A sense of who we are, and what our customer comes to us to find
  •  Willingness to go above and beyond when needed
  •  An entrepreneurial spirit
  •  Flexibility and positive reaction to change
  •  Global thinking

Key Responsibilities
  • Ensure the highest level of customer care, in line with Island Water Sports’s specific service expectations
  • Build genuine relationships with customers
  • Determine the customer’s needs and offer suggestions or alternatives
  • Ensure a customer’s positive final impression at the cash wrap by following all company procedures
  • Manage & learn about sales goals, project lists, and tracking employees performance 
  • Help to maintain organization, cleanliness, and restock storewide
  • Manage online sales orders throughout the day
  • Be a leader on duty to run the floor, ensuring that all staff is maximizing profitability and the highest level of service
  • Uphold all company policies